Re:amaze
Re:amaze consolidates email, live chat, social, SMS and voice into a shared helpdesk inbox, offers an editable FAQ knowledge base, AI‑assisted reply drafting and a Beta AI Agent for automated responses, and provides per‑user pricing for team seats.
Re:amaze lists per-team-member pricing tiers on its pricing page: Basic $29, Pro $49, Plus $69 per team member per month, with lower per-member monthly rates when billed annually and a Starter flat-rate plan at $59 per month limited to 500 responded conversations.Is Re:amaze right for you?
Good for
- Ecommerce and online businesses that want a unified inbox for multi‑channel customer conversations plus AI drafting and FAQ generation.
- Consolidates multiple conversation channels (email, chat, social, SMS, voice, video, push) into one helpdesk.
- Includes an AI Agent (labelled Beta) for 24/7 automated assistance and AI-assisted drafts, summaries, and FAQ generation.
Keep in mind
- The AI Agent is explicitly marked Beta in the product copy, indicating it is not presented as a finalized production feature.
- AI Agent usage is metered: included resolutions per user are limited and additional resolutions cost $0.85 each.
- If you require a production‑ready conversational AI SLA or guaranteed model behavior, because the AI Agent is labeled Beta and usage is metered by limited resolutions per user.
Pricing and plan limits
Pricing page shows both monthly and annual rates and specifies billed annually for discounted rates; the linked official pages provide exact per-user amounts and the Starter flat-rate. The linked official pages do not list enterprise volume discounts or negotiated SOW pricing details.
More about capabilities and limits
Documented strengths
Consolidates multiple conversation channels (email, chat, social, SMS, voice, video, push) into one helpdesk.
Includes an AI Agent (labelled Beta) for 24/7 automated assistance and AI-assisted drafts, summaries, and FAQ generation.
Offers a full-feature trial: 14-day free trial with no credit card required to evaluate features before purchase.
Limitations to consider
The AI Agent is explicitly marked Beta in the product copy, indicating it is not presented as a finalized production feature.
AI Agent usage is metered: included resolutions per user are limited and additional resolutions cost $0.85 each.
Choosing a plan
Start with the 14‑day free trial to evaluate channel consolidation and AI drafting, measure monthly AI resolution needs against included allowances, and confirm resolution overage costs for your support volume.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Re:amaze
Choose around the work you need to do.
Trengo
Use Trengo when you need an omnichannel shared inbox that consolidates WhatsApp, email, chat, social and voice with built-in AI agents and workflow automation for routing and repetitive queries.
