Crisp
Crisp is an AI-first support suite combining an omnichannel inbox, chat widget, knowledge base, and no-code AI workflow builder. Inputs are customer messages and knowledge content; actions route conversations and run AI automations; outputs are resolved tickets, analytics, and included AI credits per workspace plan with EU hosting options.
Crisp publishes five access tiers: Free (forever) and paid per-workspace plans showing monthly prices: $45, $95, $295, plus an Enterprise tier with custom pricing; AI credits are included depending on plan.Is Crisp right for you?
Good for
- Small to mid-size teams that want a single, per-workspace support suite with bundled AI features, chat widget, and predictable workspace pricing.
- Includes a 14-day free trial with full feature access and no credit card required.
- Provides EU-hosted data and TLS encryption for data in transit.
Keep in mind
- AI usage is metered with limited included AI credits per plan; additional AI credits policy is not detailed on public pages.
- Enterprise features and pricing are custom and require contacting sales; no standard enterprise price is documented.
- Founders who require published per-conversation metering or fixed enterprise SLA pricing on the public site, because enterprise terms are custom and AI overage mechanics aren’t detailed publicly.
Pricing and plan limits
Source pages list monthly prices per workspace and indicate a yearly billing toggle inside the app; enterprise pricing is custom and not publicly listed on the linked official pages.
More about capabilities and limits
Documented strengths
Includes a 14-day free trial with full feature access and no credit card required.
Provides EU-hosted data and TLS encryption for data in transit.
Limitations to consider
AI usage is metered with limited included AI credits per plan; additional AI credits policy is not detailed on public pages.
Enterprise features and pricing are custom and require contacting sales; no standard enterprise price is documented.
Choosing a plan
Sign up for a trial workspace to test included AI credits and automation behavior, then ask sales how additional AI credits are purchased and billed.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Crisp
Choose around the work you need to do.
Trengo
Use Trengo when you need an omnichannel shared inbox that consolidates WhatsApp, email, live chat, social and voice while applying built-in AI Agents and automations to route and resolve customer messages.
Help Scout
Choose Help Scout when you want a collaborative shared inbox with built-in AI that drafts replies, summarizes threads, auto-resolves many requests, and connects to a wide set of third-party integrations.
