Trengo
Trengo centralises WhatsApp, email, live chat, social and voice into a shared inbox, adds built-in AI Agents and workflow automations, and publishes concrete Boost and Pro monthly rates with annual and month‑to‑month options. Add-ons and per-conversation AI surcharges are documented separately.
Trengo publishes Boost and Pro monthly rates with both annual and month-to-month billing shown: Boost at €299/month when billed annually (€349 month‑to‑month) for 10 users and a fixed conversation allowance; Pro at €499/month when billed annually (€599 month‑to‑month) for 20 users. Enterprise pricing is custom and requires contacting sales. Add-ons and per-conversation AI surcharges are documented separately.Is Trengo right for you?
Good for
- Small and mid-size teams that need an official WhatsApp Business integration and an omnichannel shared inbox with bundled AI automation.
- Single shared inbox that consolidates WhatsApp, email, live chat, social and voice in one place.
- Documents an official WhatsApp Business API integration to send and receive customer messages through WhatsApp.
Keep in mind
- AI Journeys is presented as a beta feature, so availability and final pricing may change.
- Voice calling and some channel capabilities are shown as add-ons rather than included across plans.
- Organisations that need published SLAs, explicit data residency or retention policies in the docs before purchase; those compliance details are not present and should be confirmed.
Pricing and plan limits
The linked official pricing pages list concrete monthly amounts and billing cadence for Boost and Pro and show per-conversation and AI surcharge fees; the pages do not show any permanent free tier.
More about capabilities and limits
Documented strengths
Single shared inbox that consolidates WhatsApp, email, live chat, social and voice in one place.
Documents an official WhatsApp Business API integration to send and receive customer messages through WhatsApp.
Built-in AI Agents are described as resolving a high portion of repetitive queries automatically.
Limitations to consider
AI Journeys is presented as a beta feature, so availability and final pricing may change.
Voice calling and some channel capabilities are shown as add-ons rather than included across plans.
Choosing a plan
Map your expected user count and annual conversation volume to the Boost/Pro allowances and documented add-on fees, and confirm SLAs and data residency requirements with Trengo for mission‑critical use.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Trengo
Choose around the work you need to do.
Crisp
Consolidate omnichannel customer messages into a shared inbox with a chat widget, knowledge base, no-code AI agent builder, prebuilt workflows, AI credits per plan, and predictable per-workspace pricing.
