Gorgias
Gorgias is an ecommerce-focused conversational support platform that centralizes omnichannel messages, integrates natively with Shopify, and includes an AI Agent trained on ecommerce conversations and store data to automate routine customer interactions and attribute revenue.
The pricing pages describe billing behaviour (helpdesk scales by ticket volume; AI billed when it resolves conversations) but do not list specific plan prices or per-tier amounts.Is Gorgias right for you?
Good for
- Ecommerce founders on Shopify who want a single inbox with native store context and built-in AI to automate common customer conversations.
- Native Shopify integration and in-ticket store context so agents can pull orders and product data without leaving a conversation.
- AI Agent pre-trained on large ecommerce data so the vendor claims it understands Shopify data and customer intent from day one.
Keep in mind
- pricing documentation does not include numeric plan prices; the site describes scale and billing behaviour but no amounts.
- AI billing is described as pay-only-when-it-resolves-a-conversation, which implies a usage trigger but the linked official pages do not specify per-resolution fees.
- Buyers who need publicly listed numeric plan prices or fixed per-agent licensing details on the vendor pages; confirm pricing structure and AI billing rates with the vendor before purchase.
Pricing and plan limits
The linked official pages do not present numeric plan prices; they state billing concepts like ticket-volume scaling and pay-per-resolution for AI but no amounts are listed in the sources.
More about capabilities and limits
Documented strengths
Native Shopify integration and in-ticket store context so agents can pull orders and product data without leaving a conversation.
AI Agent pre-trained on large ecommerce data so the vendor claims it understands Shopify data and customer intent from day one.
Omnichannel single inbox that centralizes email, chat, SMS, WhatsApp and social messages into one view for agents.
Limitations to consider
pricing documentation does not include numeric plan prices; the site describes scale and billing behaviour but no amounts.
AI billing is described as pay-only-when-it-resolves-a-conversation, which implies a usage trigger but the linked official pages do not specify per-resolution fees.
Choosing a plan
Validate pricing and how AI-resolved conversations are billed for your ticket volume, then test Shopify-native workflows to ensure required store context is surfaced in tickets.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Gorgias
Choose around the work you need to do.
Dixa
Use Dixa when you need an omnichannel customer service platform that includes phone, chat, email, and an autonomous AI agent to resolve routine ecommerce order-related requests with unified conversation history.
