Dixa
Dixa is an omnichannel customer service platform for mid‑market ecommerce brands combining native phone, chat, email, WhatsApp and social, workflow automation, and two AI products: Mim (autonomous agent) and Co‑Pilot (agent assistant). AI is priced per conversation and rollouts use guided onboarding.
Dixa documents three commercial tiers named Growth, Ultimate, and Prime but the linked official pages show a billing toggle (Monthly/Annual) making the association of the listed per-agent figures ambiguous; the linked official pages do state Mim AI is priced per conversation at €0.35.Is Dixa right for you?
Good for
- Ecommerce teams that need a unified omnichannel contact center with native phone support and an AI agent that can resolve routine order‑related requests.
- Native omnichannel platform that includes phone, chat, email, WhatsApp and social in one workspace.
- Autonomous AI agent (Mim) that can resolve routine inquiries across channels and integrate with order data.
Keep in mind
- No self-serve trial; rollouts are guided with onboarding and a dedicated success manager.
- Very small teams or DIY evaluators who want a self‑serve trial, because Dixa emphasizes guided onboarding and does not offer self‑serve trials.
Pricing and plan limits
The linked official pages do not provide an unambiguous billed-at amount for each plan line (monthly vs annual toggle); AI conversation pricing is explicitly listed as €0.35 per conversation.
More about capabilities and limits
Documented strengths
Native omnichannel platform that includes phone, chat, email, WhatsApp and social in one workspace.
Autonomous AI agent (Mim) that can resolve routine inquiries across channels and integrate with order data.
Agent assistant (Co‑Pilot) provides suggested drafts, summaries and translations inside the agent workspace.
Limitations to consider
No self-serve trial; rollouts are guided with onboarding and a dedicated success manager.
Choosing a plan
Request a guided onboarding plan and run a pilot that tracks per‑conversation AI usage (Mim) and invoice examples to estimate monthly AI conversation costs before expanding rollout.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Dixa
Choose around the work you need to do.
Gorgias
Use Gorgias when you need an ecommerce-focused omnichannel helpdesk that combines a single inbox with native Shopify context and AI to automate routine order and support workflows.
