Balto

Assist and coach contact-centre agents.

Pricing not verified

Is Balto right for you?

Customer-service teams looking for agent assistance and contact centre quality assurance.
Assist and coach contact-centre agents.

Test answers and actions against your policies and keep a human escalation route available.
Confirm current plan availability and usage limits on the official website.
Workflows that require final outputs without human review.

Pricing not verified

Level AI Automate and analyse customer-service work.Cresta Support human and AI customer-service agents.

More about Balto

Balto provides real-time agent assistance, automated quality assurance, coaching, and call summaries for contact-centre teams.

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Choose around the work you need to do.

Automate and analyse customer-service work.

Support human and AI customer-service agents.

Build voice and chat agents for customer service.

Analyse conversations and assist support teams.