Fini
Fini consumes helpdesk tickets, phone calls, and knowledge sources, runs a bundled AI support agent across channels, and returns resolved ticket responses, voice interactions, and knowledge updates while billing per resolved ticket and including implementation and integrations.
Fini lists three published per-resolved-ticket rates: Growth $0.89, Scale $0.69, Enterprise $0.49; plans include the platform and implementation, no per-seat fees, and voice is priced per answered call with tiered per-call and per-minute rates.Is Fini right for you?
Good for
- Regulated companies that want a bundled, pay-per-resolution AI support agent with voice and helpdesk integrations and documented compliance features.
- Charges only when the AI fully resolves an issue (usage-aligned pricing rather than per-seat billing).
- Vendor states there are no per-seat fees and the full platform is included on every tier.
Keep in mind
- The documented free trial (90 days) is described as available to Enterprise prospects only.
- Public per-conversation pricing is not listed; it is available only on request from sales.
- Buyers who require clear, consistent monthly ticket allowances directly from the public page; confirm monthly allowances and any conflicting figures with Fini sales before sizing volume commitments.
Pricing and plan limits
The vendor page shows explicit per-resolution and voice rates and documents annual/quarterly/monthly billing options and a 90-day Enterprise pilot; the page contains inconsistent monthly allowance figures that should be reconciled with sales.
More about capabilities and limits
Documented strengths
Charges only when the AI fully resolves an issue (usage-aligned pricing rather than per-seat billing).
Vendor states there are no per-seat fees and the full platform is included on every tier.
Limitations to consider
The documented free trial (90 days) is described as available to Enterprise prospects only.
Public per-conversation pricing is not listed; it is available only on request from sales.
Choosing a plan
Pilot Fini by routing a subset of tickets and calls through the agent, measure resolved-ticket rates and voice handling, and reconcile monthly allowance reporting with the sales team for accurate forecasting.
Based on the linked product documentation.
Available on
Web.
Official sources
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