Chatbase
Input: knowledge sources, support content, and channel configs. Actions: build agents that serve chat, email, and voice, connect data sources, and manage usage with message-credit limits and add-ons. Output: deployed multi-channel agents, analytics, and routed conversations with compliance features like SOC 2 and GDPR. Workflow: create an agent, add sources, pick a plan with message credits, and deploy across channels.
The pricing page shows monthly prices and feature limits: Free ($0/month), Hobby ($40/month), Standard ($150/month), Pro ($500/month), and Enterprise (contact sales). Add-ons include message-credit top-ups, extra agents, and removing branding. Yearly billing offers 20% off yearly plans.Is Chatbase right for you?
Good for
- Teams that need multi-channel customer support automation and want a packaged SaaS with documented compliance features and tiered message-credit plans.
- Build once and deploy agents across website chat, Meta apps, Slack, email and voice from the same platform.
- Enterprise compliance and security features are called out, indicating suitability for regulated data environments.
Keep in mind
- Free-plan agents are automatically deleted after a short inactivity window, which affects long-term experiments on the free tier.
- Core usage is credit-based and additional credits cost extra, so budget planning must include top-up costs.
- Founders who require fully custom self-hosting or unlimited message volume without purchasing add-ons; confirm add-on pricing and credit usage rules.
Pricing and plan limits
Prices and per-plan feature lists are documented on the pricing page; annual toggle and '20% off yearly plans' are shown. The Enterprise plan requires contacting sales for tailored billing.
More about capabilities and limits
Documented strengths
Build once and deploy agents across website chat, Meta apps, Slack, email and voice from the same platform.
Enterprise compliance and security features are called out, indicating suitability for regulated data environments.
Limitations to consider
Free-plan agents are automatically deleted after a short inactivity window, which affects long-term experiments on the free tier.
Core usage is credit-based and additional credits cost extra, so budget planning must include top-up costs.
Choosing a plan
Create a pilot agent, track how the platform counts 'messages' against credits for your common interactions, and request an add-on pricing example for projected monthly volume.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Chatbase
Choose around the work you need to do.
Dialpad
Dialpad is a communications and contact-center platform that supports always-on autonomous voice and digital agents and documents enterprise compliance features such as HIPAA and SOC 2 for regulated environments.
