PolyAI
PolyAI delivers an enterprise dialog platform for voice and multichannel customer agents, using a proprietary model trained on large enterprise conversation sets and offering monitoring, compliance features, 24/7 support and a 99.9% phone‑line uptime SLA.
PolyAI documents that ongoing use is billed on a per-minute basis and that all offerings include 24/7 support, compliance, monitoring, upgrades, and a 99.9% phone-line uptime SLA; the linked official pages do not list per-minute rates or named purchasable plans.Is PolyAI right for you?
Good for
- Enterprises procuring a hosted voice dialog platform for contact‑center automation with SLA‑backed uptime and continuous support.
- Uses a proprietary model trained on extensive enterprise conversation data, indicating a platform designed for complex customer dialogs.
- Offers enterprise uptime guarantees, documented as a 99.9% SLA for phone-line availability.
Keep in mind
- Pricing is presented as per-minute usage, so you must obtain the actual per-minute rate from PolyAI before budgeting.
- Confirm per‑minute rates, minimum commitments and pilot availability with sales before budgeting — the site presents per‑minute billing but no public rates.
Pricing and plan limits
The linked official pages describe billing as per-minute and list included services, but they do not provide numeric per-minute rates or distinct plan names; contact sales or request a demo to obtain quoted pricing.
More about capabilities and limits
Documented strengths
Uses a proprietary model trained on extensive enterprise conversation data, indicating a platform designed for complex customer dialogs.
Offers enterprise uptime guarantees, documented as a 99.9% SLA for phone-line availability.
Includes continuous support with a 24/7/365 emergency support phone line as part of included services.
Limitations to consider
Pricing is presented as per-minute usage, so you must obtain the actual per-minute rate from PolyAI before budgeting.
Choosing a plan
Request a demo and a quoted per‑minute price and pilot terms from PolyAI, then run a pilot to validate voice‑agent performance, SLA behavior and support responsiveness under realistic call volumes.
Based on the linked product documentation.
Available on
Web.
Official sources
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