Freddy AI
Freddy AI uses Freshdesk data, pre-built agents, and no-code flows to automate customer conversations and assist human agents. You configure agents, connect commerce or payment integrations, run sessions with customers, and view analytics and agent copilot suggestions to improve resolutions and handoffs.
Freshdesk Omni lists three annual billing tiers: Growth $29 /agent/month billed annually; Pro $79 /agent/month billed annually; Enterprise $119 /agent/month billed annually. Each plan includes ‘Freddy AI Agent (first 500 sessions included)’ and additional agent sessions at $49 per 100 sessions.Is Freddy AI right for you?
Good for
- Customer support teams who need no-code AI agents to handle routine chats and an agent copilot integrated into Freshdesk workflows.
- No-code deployment that Freshworks claims can be operational quickly.
- Pre-built AI Agents with a stated ability to handle a large share of queries from launch.
Keep in mind
- AI consumption is session-based and incurs add-on costs after included sessions are used.
- Additional session packs are a paid add-on with a documented per-pack price.
- Confirm session-based consumption and whether the included annual session allotment and add-on session packs fit your volume and billing cadence before buying.
Pricing and plan limits
Prices and billing cadence are documented on the Freshdesk Omni pricing page; the linked official pages do not list monthly-billed plan prices for the shown rates. Freddy AI Copilot is shown as an add-on at $29 /agent/month billed annually on some plans.
More about capabilities and limits
Documented strengths
No-code deployment that Freshworks claims can be operational quickly.
Pre-built AI Agents with a stated ability to handle a large share of queries from launch.
Pre-built vertical agents integrate with commerce and payments platforms.
Limitations to consider
AI consumption is session-based and incurs add-on costs after included sessions are used.
Additional session packs are a paid add-on with a documented per-pack price.
Choosing a plan
Validate expected session consumption by matching projected monthly support interactions to the included 500-session allotment and plan to purchase additional 100-session packs if needed.
Based on the linked product documentation.
Available on
Web.
Official sources
Alternatives to Freddy AI
Choose around the work you need to do.
Read the full Freddy AI alternatives guide
Zendesk AI
Use Zendesk AI when you want an enterprise support platform that integrates knowledge, Copilot, and AI agents into seat-based plans to assist agents and automate resolution workflows.
